Frequently Asked Questions
The Answer Zone
Welcome to our Frequently Asked Questions (FAQ) page, designed to help you find quick answers to common inquiries about our services. For more detailed information, please review our Terms and Conditions.
The Basics
Most orders begin with a Quote Request to help us understand your needs. For more complex projects, we recommend scheduling a consultation with our knowledgeable team. Once we have a solid understanding of your needs, we will then provide a quote for your approval. Following that, our design team will craft mock-ups for your review. Upon receipt of payment, we’ll proceed with production. More details about our standard process can be found on our Process page.
Your order begins after your quote has been approved and payment has been collected. Production time for standard apparel orders is generally 10 to 15 business days but subject to variation depending on the current jobs in queue.
Yes, we are often able to offer expedited services for tight timelines. Typically this will be subject to a rush surcharge of 30%.
Our minimum is generally 25 garments per style and design for screen printing or digital printing and 12 garments per style and design for embroidery. We will make exceptions if you are not in a rush, but the cost is often unfavorably high for quantities below this. As for maximums, we have completed runs of 1,400+ comfortably as long as we have sufficient time.
Garment and Product Selection
Choosing the right garment or product for your needs depends on several factors, including your intended use, budget, and desired design outcome. We offer a wide range of options, from t-shirts and hoodies to bags and accessories, each with its own unique qualities. Our experienced team is here to assist you every step of the way, offering personalized recommendations based on your requirements to ensure you find the perfect fit for your project.
If you have a specific garment or product in mind that you’d like us to customize, you’re welcome to supply it to us and our skilled team will apply your chosen design with precision and care. Please keep in mind that the condition and material of the supplied items may affect the final result. It is also a good idea to bring a few extras as mistakes do occasionally happen. Please note that we are not able to replace garments in these rare events. If you do supply your own garments, we will request a signed copy of our Contract Services agreement.
Contract Services refer to instances where a client supplies the garments/items they would like decorated to us. Please review our Contract Services agreement for more information.
Of course! However, if an ink change is needed there is a $12 charge per color change.
Pricing and Payment
Our dynamic pricing model factors in the garment cost, # of colors in the design, # of print/embroidery locations, & quantity. Price breaks are offered at quantities of 50, 75, 100, 150, 250, 500, and 1000. By understanding your budget, we can help you find a good balance of quality and affordability.
In order to offer the most competitive pricing to you, we ask that clients provide payment before their order is produced. Please take a look at our Process page for additional information. If upfront payment is a challenge for you, please let us know as we may be able to offer payment plans in select cases.
We accept credit cards, checks, cash, or bank transfers.
Design
No, you don’t necessarily need print-ready artwork to receive a quote. While having artwork ready can streamline the process, we understand that it may not always be available upfront. Simply provide us with as much information as possible about your project, including design concepts, desired garment types, quantities, and any specific requirements you have. Our team will work with you to provide an accurate quote based on the provided information.
To ensure accurate production of your project, we require high-resolution artwork at approximately 300 DPI. Our preferred file format is vector art, commonly created in programs like Adobe Illustrator. If vector art isn’t available, a high-resolution image will suffice. See Production Standards page for additional detail on exact file types that are acceptable. Please provide artwork within 24 hours of approving the quote. In cases where clients are unable to provide print-ready artwork, we will recreate artwork for a fee of $60/hour.
We’re here to assist you in creating a design tailored to your apparel and merchandise needs. Our process typically begins with a consultation to understand your vision, brand identity, and any specific preferences you have in mind. From there, our experienced design team will collaborate with you to develop concepts and revisions until we achieve the perfect design. Design work is typically billed at the cost of $60/hour, with most custom designs taking between 2-4 hours.
All designs created by our team remain intellectual property of Mythic Press, with exclusive right to use, unless ownership rights are transferred to a client. We do offer two purchase options if you would like to use or own your artwork:
Marketing Purposes – If you need designs to use in a marketing purpose such as social media, digital marketing, physical newsletters, etc. Production of any physical product is prohibited. Physical products including apparel, promotional products, signage, etc are strictly prohibited and only available via Mythic Press. Starting at $100 per design
Full Rights – This gives you full rights to produce any items you desire. Starting at $300 per design
With approval files will be packaged and delivered to you in standard formats (.pdf, .jpg, .png). Additional formats may incur additional cost.
Before we proceed with producing your order, you’ll receive an art mockup for your approval. It’s important to note that these mockups are digital approximations rather than exact representations. They provide a general idea of sizing, placement, and color, offering you the final opportunity to request any necessary changes before production begins. Please review “Mock Up Approval Tips” on our Production Standards page for more information about what to look for when approving mockups.
Ready to Get Your Order Started?
Take a moment to review our standard process. Then request a quote online or give us a call!